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extracare account suspensions

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according to a cvs memo, extracare accounts with "suspicious activity" are being suspended!

what is considered "suspicious activity"? multiple accounts? using incorrect/expired coupons? too many returns? too much savings?

  • Suspended accounts will no longer receive coupons or ExtraBucks rewards or be able to redeem any coupons or rewards previously earned

  • when a suspended card is scanned at SCO, customer will receive a "Card Not Found" error & the transaction will be suspended
    an employee should then take the customer to a standard register

  • When a suspended card is scanned at a register, a banner will display at the top of the screen stating "Account suspended – [email protected] for questions"
    a receipt will also print with directions for the customer beginning in late July

  • customers with questions or concerns will be directed to the customer call center
    employees are instructed not to allow the customer to create a new extracare account or manually print extrabucks

  • employees who suspect fraud/abuse can now submit an "ExtraCare & Coupon Fraud & Abuse report"

watch this page for updates as we learn more!

sources / credit:
Lee Rodriguez
couponingwithsal @ instagram