cvs policy


bogo sales and bogo coupons

at cvs you may use a bogo coupon when purchasing 2 items that are part of a bogo sale. doing so you would get both items free, except for any applicable tax.

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Dear Valued CVS Customer,

Thank you for contacting CVS/pharmacy. We appreciate the time you took to contact us with your inquiry.

In the case where a particular item is on sale for “buy one get one free” (BOGO), you are only allowed to use one
manufacturer’s coupon. For instance, if Revlon lipstick is on sale for BOGO, you can use one manufacturer’s BOGO
coupon. You would get both items free & pay any applicable tax.
The Store Manager can limit quantities.

Again, thank you for contacting us. We value your business and look forward to serving you in the future.

Sincerely,
Jennifer
CVS/pharmacy
Customer Relations
09151215

we also have further confirmation of this policy from cvs's twitter account...

http://twitter.com/CVS_Extra/status/20222486690


bogo coupon + $x off 1 coupon

a common question is whether a 2nd coupon may also be used when buying a pair of items w/ a bogo coupon. the answer is a bit complicated.

most bogo coupons are coded to attach to both items. that means that the register will apply the coupon to both items and if another coupon is scanned the register will indicate that the required number of items have not been purchased to satisfy the coupon's requirements.

however, some manufacturer's bogo coupons are coded to attach to just one item leaving the register free to apply a 2nd coupon to the 2nd item.

i have not seen an official cvs policy on this and have found it varies from store to store, or from cashier to cashier. so even if the coupon is accepted by the register, your cashier may not allow it. likewise, even if the 2nd coupon is rejected by the register, your cashier may allow you to use it by entering it manually.

internet coupons

cvs accepts valid internet coupons as long as the bar code is scannable. (many stores will manually enter a coupon that will not scan, but ymmv.)

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Dear Valued Customer,

Thank you for contacting CVS/pharmacy. Your e-mail has reached the Customer Relations Department. We
appreciate the time you have taken to contact us with your inquiry.

CVS/pharmacy does accept manufacturers’ coupons that have been obtained from manufacturer sponsored and/or
authorized Web sites.
The coupon should be complete and contain a bar code that can be scanned at the register.
If the coupon does not scan, the cashier should politely inform you that we cannot accept your coupon. We do not
allow manual overrides at the register for coupons printed from the Internet. CVS/pharmacy will not accept offers
printed from unauthorized Ineternet postings or reproductions, copies, or facsimiles.

Thank you again for contacting us. We value your business and look forward to serving you in the future. Have a
wonderful weekend!

Sincerely,
Danielle
CVS/pharmacy
Customer Relations
09158197

expired extrabucks/coupons

some cvs locations make it their policy to accept expired extrabucks and/or cvs coupons. this varies by store, policy about expireds is usually decided by regional or store managers.

there may be a certain time frame limit, for instance some stores will accept expired extrabucks but only within a few days of expiration. for man. coupons, i have found some stores accept them if they are used within the week of expiration - the reason being that they send in all of their man. coupons at the end of the week anyway. 12 digit cvs coupons usually are accepted by the register system until 2 weeks after the expiration, so some stores accept them during this period.

not only does policy on expired coupons vary from store to store, it may change without warning! a store that has always taken expired extrabucks may change its policy tomorrow and stop accepting them. so be very cautious about letting your extrabucks expire!

it looks like cvs is no longer accepting inquiries about policy via email...

For inquiries regarding CVS/pharmacy stores or ExtraCare call 1-800-SHOP-CVS (1-800-746-7287), Monday - Friday 8:00AM - 6:00PM ET. or mail to: CVS Corporation, Corporate Headquarters, One CVS Drive, Woonsocket RI 02895