Drugstore chain CVS/pharmacy agreed Monday to modify its advertising practices after state investigators found that the retailer's promotions may have misled consumers.
Investigators with the Florida Attorney General's office determined that the CVS ExtraCare loyalty-rewards program, which offers customers coupons and other discounts based on store purchases, contained provisions that could be considered confusing and misleading.
Customers had complained that they were unable to access account balances to determine accumulated savings through the CVS program and that advertised prices were not always granted at cash registers, the Attorney General's Office said in a news release.
In addition, customers alleged that earned coupons were not available until several days after a purchase. Those complaints spurred an investigation by the Attorney General's Economic Crimes Division...